FREQUENTLY ASKED QUESTIONS
The Answers You Need
Our team is available as a resource for all of your accounting challenges and concerns. We have compiled a list of frequently asked questions that we receive from many of our clients. If you can’t find the answer you are looking for, feel free to get in touch and we will do our best to address your every need.
WHAT ARE YOUR FEES?
We offer fixed fees linked to the value of what we provide. We’re not necessarily the cheapest. We don’t believe in short-changing clients by providing sub-standard services just to hit a cheap price point. As you will know yourself, buy cheaply and you buy twice. We provide excellent value for what we do. Also we agree fixed fees in advance and offer monthly payment options so you always know where you stand.
IS YOUR FIXED QUOTE GUARANTEED FOR MORE THAN 1 YEAR AND WILL YOU CHARGE MUCH MORE IN YEAR 2?
We do not low quote to get business for the first year. We want you as a long-term client who trusts us to do what we say we will do. We want you to refer us to potential clients if you are satisfied with us. We quote what we anticipate being a fair fee for the services we provide. Sometimes there may be reasons why the amount of work involved exceeded what was expected but we would sit down and discuss these with you in detail regarding year 2 fees. In cases where it is clear exactly what work is involved we can guarantee the fee for more than one year.
WILL YOU VISIT US FOR AN INITIAL NO-CHARGE CONSULTATION?
Yes. It often helps to see your business and accounting records and we’re always happy to visit you, without charge, to discuss what we can do for you. If you prefer to visit us, for whatever reason, that suits us as well
HOW SOON CAN YOU COME TO SEE US?
Within 24 hours, any day or evening.
I’VE JUST HAD MY ACCOUNTS DONE AND DON’T NEED AN ACCOUNTANT UNTIL THIS TIME NEXT YEAR. IS THERE ANY NEED TO CONTACT YOU NOW?
The earlier tax and business planning starts the better. We can help you to plan and prepare for the future not just report on the past. The early bird catches the worm!
WILL YOU DEAL WITH MY BUSINESS QUICKLY AND RETURN MY TELEPHONE CALLS PROMPTLY?
Yes, and yes again. All calls will be returned within 24 hours, even on weekends!
If you are unhappy with your present accountant changing over to us is very simple. It can be as easy as you writing to him informing him of the change and us getting the usual financial information we need. It is not a problem to change and you owe it to yourself to look at alternatives that will meet your needs and give you peace of mind.
WHAT CAN AN ACCOUNTANT HELP ME WITH?
PAYE, VAT, personal tax, business tax, year-end accounts, returns - tasks that many business owners find difficult or just plain boring. Not everyone's good with figures, while trying to do it yourself could in fact prove much costlier than paying an accountant to do it for you. From a tax perspective, the business is also properly administered, which gives piece of mind and frees up the owner to do other things.
CAN'T FIND THE ANSWER
Teesside Financial Accountants works hard to meet all of your accounting needs. Contact us if you have more questions and we’ll be happy to get back to you as soon as we can.